ERP ASSOCIATES, INC. PRIVACY POLICY

Welcome and thank you for your interest in ERP Associates, Inc. ("ERP Associates," "we," "our," or "us"). ERP Associates provides transcription services utilizing advanced speech recognition technology to deliver fast and accurate transcriptions.

This Privacy Policy explains how we collect, use, and disclose information about you that directly identifies you or makes you identifiable ("personal information") in connection with the ERP Associates website at https://transcribe.erpassociates.com (collectively, the "Site") and our services (collectively, the "Service").

Wherever our customers use our Service to submit, manage, or otherwise use content relating to their end users ("Customer Data"), we process such information strictly on behalf of and under the instruction of the respective customer, who is the data controller. This Privacy Policy does not apply to such processing; please consult the respective customer's privacy policy for more details.

1. How We Collect and Use Information

Information That You Provide

• Service Inquiries and Consultation Requests: If you inquire about our Service or request a demo, we collect your name, email, phone number, company, and any other information you provide. We use this information to respond to your inquiries and schedule consultations.
• Registration Information: When you register for an account, we collect your name, email, and password. This information is used to administer your account and provide customer support.
• User Content: Any files, documents, videos, or other information you upload as part of our Service may be collected and stored.
• Payment Information: If you subscribe to our Service, we collect payment information, including billing details. We use third-party payment processors, such as Stripe, and do not store credit card details ourselves.
• Communications: If you communicate with us via email or other channels, we collect your contact details and any information shared to respond to your inquiries and improve our services.
• Marketing Emails: If you sign up for updates, we collect your email and preferences to send you relevant information. You can opt out anytime by clicking the unsubscribe link in our emails.
• Employment Applications: If you apply for a job, we collect contact details, employment history, and other relevant information for recruitment purposes.

Information from Third Parties

• Single Sign-On (SSO): If you log in via a third-party service (e.g., Google), we may access certain account details based on the permissions granted.
• Social Media: If you interact with us on social media, we may collect information permitted by your privacy settings.
• Other Sources: We may obtain information from data providers, affiliates, or through business transactions.

Other Uses of Personal Information

• Business operations and improvements.
• Comply with legal and regulatory obligations.
• Enforce our agreements and protect our rights.
• Fulfill any other purpose with your consent.

We may use aggregated and de-identified data for analytics and other business purposes.

2. How We Use Cookies and Tracking Technologies

We and our partners use cookies, web beacons, and other tracking technologies to gather data about:

• Your device, browser, and IP address.
• How you interact with our Site and Service.
• Marketing performance and analytics.
• Security and fraud detection.

You may manage cookie preferences through your browser settings or opt out of certain tracking technologies.

3. Public Sharing and Visibility of Content

If you choose to publish, share, or make content public using the Site, you acknowledge and agree that:

• Shared content may be visible to others and redistributed.
• You are solely responsible for any information you make public.
• Publicly shared content may be indexed by search engines or visible on third-party platforms.
• You should avoid including personal or sensitive data in shared content unless you understand the implications.

4. How We Share Personal Information

We may share your personal information with:

• Service Providers and Business Partners: For hosting, analytics, support, and related services.
• Marketing Partners: Where legally allowed and aligned with your preferences.
• Legal Authorities: If required by law or legal process.
• Corporate Transactions: In case of mergers, acquisitions, or asset transfers.
• With Your Consent: As otherwise authorized by you.

We do not sell personal information.

5. Data Retention

We retain personal information as long as necessary for legitimate business or legal purposes. Publicly shared or published content may persist in the public domain after deletion unless explicitly removed.

6. Third-Party Services and Links

Our Site may include links to external websites or services. We do not control or assume responsibility for their privacy practices. Review third-party privacy policies before interacting with such services.

We embed video content from third-party providers such as YouTube and Vimeo. These services may collect information about you, including your IP address and browsing behavior, and may set cookies or use similar technologies. This data is collected directly by the video provider and is subject to their respective privacy policies:

• YouTube Privacy Policy
• Vimeo Privacy Policy

Also note: We do not collect video playback or interaction data on our platform unless explicitly stated.

7. Children's Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from them. If we discover such information, we will delete it promptly.

8. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Changes will be posted on this page, and your continued use of the Service after updates indicates your acceptance.

9. Your Rights and Choices

• Email Preferences: Opt out of marketing emails using the unsubscribe link.
• Account Settings: Update or delete personal information via your account.
• Cookie Settings: Adjust browser settings to manage cookies.
• Access and Deletion: You may request to access or delete your data by contacting us (subject to verification).

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: